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F.A.Q.
How to make an order?

Choose your favorite bracelet, select the text or symbols you want to engrave, choose a size, quantity and add a bracelet to your shopping cart. Note: If you want to order two bracelets, but different sizes, make separate orders. You can continue your purchase by clicking on the shopping basket icon in the right corner of the page where you can enter your personal information and pay for the purchase. Be sure that you complete all the steps to make the purchase and the payment will be executed.

How to choose size?

To choose the right size, you need to measure the exact wrist volume leaving no space around your wrist.

Classic model bracelet

It is very important to measure the exact size of the wrist because the size of the bracelet is unregulated. To choose the right size, you need to measure the exact wrist volume leaving no space around your wrist. If the wrist size matches two sizes, we recommend that you choose a bigger one. If you have any questions, please contact us.

Modern model bracelet

If the wrist volume is up to 17 cm, we recommend choose a smaller size. If the wrist volume is more than 17 cm, we recommend choose a larger size. The size of a modern model bracelet can be changed according to the needs - the strap has several holes that allow a slight change of bracelet size.

How to change or cancel my order?

Contact our customer service department in the contact section as soon as possible so we can change or cancel your order before it is sent. Be sure to write your order number in the email.

How can I use discount code?

Click on shopping cart icon in the right corner of the page and you will find information about your order. At the bottom of the website you can find “I have discount code” section, click on it to enter the code and continue placing your order.

Why I did not receive order confirmation?

After ordering and making a payment, you should receive a confirmation email within a few minutes. It is important that the email address you provided is correct. If you haven't received a message, check the spam box. If you do not receive a confirmation email, please contact us before submitting a new order to verify that your order is on our system.

When my order will be sent?

The product's production time is 1 business day, after which the product will be shipped. You will receive a confirmation email when your bracelet will be sent.

How much time I need to wait until I receive the goods?

Delivery time depends on the chosen shipping method. Sending time can take 7-14 days  if the goods are shipped to other countries of the world. Keep in mind that the customs can delay the goods a little longer.

What should I do if I did not receive my ordered bracelet?

Contact us if you have not received your item within the time limit. Be sure to let us know your order information.

Can I change part of bracelet after I have received it?

Yes, contact us and we will provide you with an address where you can return the item. Note that the product must be unused and in the same condition that you received it, preferably the packaging should be unopened. We should be informed about any changes within 14 days of delivery.

If you want to increase the size of a classic bracelet, you will need to pay an extra € 5. Bracelet size reduction is free. If you ordered the wrong size of a modern bracelet, the size change is free of charge.

In all cases of bracelet resizing, you will be responsible for shipping costs.

What are taxes (VAT)?

Prices in the online store are already with VAT, which is 21% of the amount. Additional charges may be added when the goods reach the customs. Contact your customs department to get information about these charges.

What to do if I receive a bracelet which is different from product I ordered?

We recommend checking your bracelets as soon as you get them to make sure they are in good condition and exactly the same you have ordered. If you decide that there is something wrong with the bracelet, please contact us as soon as possible. We recommend that you write an email (info@jacobcolinn.com) and explain the situation as well as add some photos to help us understand the situation. Do not forget to write an order number to identify the order. Once the situation has been assessed, the decision will be taken and the reply will be sent within 2 business days.

What is the return policy?

Jacob Colinn bracelets are tailor-made to each client's needs, so personalized items cannot be returned. However, if you are not satisfied with the quality of the product, contact us as soon as possible. We recommend writing an email (to info@jacobcolinn.com) and explaining the situation as well as adding some photos to help us understand the situation.

Do not forget to write an order number to identify the order. Once the situation has been assessed, the decision will be taken and the reply will be sent within 2 business days.

Can I buy a gift coupon?

There is no possibility to buy a gift coupon at this time.

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